Shipping Policy

At SoniceAqua, we are committed to delivering fast, reliable, and transparent shipping services to our customers worldwide. This shipping policy explains our warehouse locations, delivery timeframes, shipping fees, and important logistics details.

🏢 Shipping Warehouses

We currently fulfill orders from two warehouse locations:

  • Primary warehouse: United States (U.S. domestic warehouse)
  • Backup warehouse: Shenzhen, China (fulfillment center)

We prioritize shipping from our U.S. warehouse to ensure faster delivery and to minimize customs procedures for U.S. customers. However, due to inventory fluctuations, some orders may be shipped from our China warehouse.

If your order is shipped from China, we will notify you via email with the tracking information and estimated delivery time.

🚚 Estimated Delivery Time

DestinationFrom U.S. WarehouseFrom China Warehouse
United States3–7 business days7–15 business days
Canada5–10 business days10–18 business days
EuropeN/A (China only)10–20 business days
Asia PacificN/A (China only)7–15 business days

Please note: Actual delivery times may vary depending on carrier delays, holidays, weather, or customs clearance.

📦 Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • A tracking number will be sent to your email once the package is shipped.
  • Orders cannot be canceled once they have been dispatched.

💵 Shipping Fees

We offer free shipping for the vast majority of countries and regions.
In rare cases involving remote regions or special delivery methods, we will notify you before checkout if additional costs apply.

📦 Split Shipments

To minimize delays, your order may be split into multiple shipments from different warehouses. Each package will include its own tracking number.

🔁 Customs & Duties

For orders shipped from China, any applicable import duties or VAT will be covered by us. You will not be responsible for any customs-related charges.

❗Important Notes

  • We are not responsible for delays caused by incorrect shipping addresses or courier issues.
  • Please double-check your delivery information when placing your order.
  • If you have special shipping requirements, contact us before placing your order.

📬 Contact Us

If you have any questions about shipping or logistics, please feel free to reach out to our support team: